Experience Dubai City (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws.
By using www.experiencedubaicity.com (the “Website”), you agree to the practices described in this Privacy & Cookies Policy. Please read it carefully.
1. Cookies Policy
Our Website uses cookies to distinguish you from other users, enhance your browsing experience, and help us improve our services. A cookie is a small file of letters and numbers stored on your browser, computer, or mobile device.
By continuing to use our Website, you consent to our use of cookies.
1.1 Types of Cookies We Use
- Strictly Necessary Cookies – Essential for operating the Website (e.g., login security).
- Analytical/Performance Cookies – Help us count visitors and understand how users navigate our Website.
- Functionality Cookies – Recognise you when you return, so we can remember your preferences (e.g., language or region).
- Targeting Cookies – Record your visits, pages viewed, and links followed, so we can make content and advertising more relevant.
- Remarketing Cookies – Allow us (and advertisers) to show you relevant ads after you leave our Website. These are anonymised and do not allow us to directly contact you.
1.2 Third-Party Cookies
- Google Analytics: We use Google Analytics to understand how visitors use our Website. All data is collected anonymously and does not personally identify you. Google Analytics does not track your activity once you leave our Website.
- Social Media Cookies: Our Website may include social media buttons or embedded content (e.g., Facebook, YouTube). These platforms may set their own cookies, subject to their privacy policies.
- Advertising Networks: Third-party advertisers may also set cookies on our Website, beyond our control, mainly for analytics and targeting purposes.
1.3 Managing Cookies
You can block or delete cookies via your browser settings. However, disabling cookies may limit your access to certain Website features. If your concern is about spyware, you may prefer anti-spyware software to automatically remove invasive cookies.
Cookie declaration last updated: 15 August 2025
Domain: www.experiencedubaicity.com
2. Privacy Policy
This Privacy Policy explains how we collect, use, and protect your personal information.
2.1 Information You Provide
We may collect information you give us when you:
- Fill in forms on our Website.
- Register for an account or download an app.
- Contact us by phone, email, or online chat.
- Interact with our services (e.g., subscribing, entering competitions, making in-app purchases).
- Share content via social media linked to our Website.
- Report a problem with the Website.
2.2 Information We Collect Automatically
When you use our Website or apps, we may collect:
- Technical details: IP address, device type, unique device identifiers (e.g., IMEI or MAC address), mobile network, operating system, browser type, and time zone.
- Usage data: Pages visited, links clicked, search queries, time spent on pages, response times, and errors.
- Mobile data: Stored information such as photos, videos, contacts, or app login details (only with your permission).
- Location data: If enabled, some apps may use GPS to provide location-based services (you can disable this at any time in your device settings).
- App details: Installation/uninstallation data, application numbers, and operating system details.
2.3 Information From Other Sources
We may also receive information about you from:
- Other services we operate.
- Business partners, service providers, analytics companies, advertising networks, and payment/delivery providers.
2.4 Sensitive Data
We do not collect or process sensitive personal data about you (e.g., health, religion, political views).
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Website and services.
- Personalise your experience.
- Analyse Website usage and performance.
- Deliver relevant advertising and remarketing campaigns.
- Respond to your inquiries or complaints.
- Comply with legal obligations.
4. Third-Party Links
Our Website may contain links to third-party sites. These sites are outside our control, and we are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing personal data.
5. Complaints
If you are unhappy with how we handle your personal data, please contact us directly. We will make every effort to resolve your concerns.
6. Updates to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with the revised “Last Updated“ date.
Last Updated: 15 August 2025
